Black Hole between Lazada and LBC
Is there a big Black Hole between Lazada and LBC? One could think so. Our very first experience with this on-line shopping in the Philippines shows a perfect Black Hole effect.
IMPORTANT UPDATE 07/01/2016: LAZADA has a working customer service. Our thanks go to Jonathan Diaz De Castro. Jonathan from Lazada tried to reach us several times and finally succeeded this morning. Our cool cooler had been dispatched to LBC. So the Black Hole entirely shifted to LBC express. A big THANK YOU to Lazada and their EXCELLENT customer service.
The actors of this story and what they say of themselves:
With hundreds of thousands of products across categories including health and beauty, home and living, fashion, mobiles and tablets, consumer electronics and home appliances among others, Lazada is the place to visit for all your shopping needs.
A couple living on the small island of Camiguin out in the Bohol Sea just 15 km off the coast of northern Mindanao.
The Black Hole Story
On June 3 this year, Butch saw an advertisement from Lazada on Facebook. It was a Portable Car Electronic 2-in-1 Cooling and Warming Refrigerator Fridge Storage 7.5L. Butch sought that it would be nice to have cool drinks in the car during our sometimes long journeys overland. So me, waebi, did sign up with Lazada to order the desired cooler.
The registration process took less than a minute. 4 minutes later we already received the order confirmation. Being careful people, not trusting anybody at first sight, we opted for Cash on Delivery.
Great! One week from order to delivery is absolutely acceptable here in the Philippines. And the possibility to track the order seemed to be fine. Soon we would have cool drinks in the car. 3 days later, on June 6, we received the information that our Order 378888966 is being shipped and will be out for delivery within the next 24 hours. Wonderful!
Now we knew that our cooler will be delivered by LBC. The delivery date went up one day. But what is a day in the world of “Next week maybe”? And there was an LBC Tracking Number. Let’s check where our cool cooler is:
Right. The parcel has been handed over to LBC on June 6. They needed 3 days, but there had been a weekend in between. Absolutely OK for us. Now let’s have a look at LBC:
LBC got our parcel. A bit more than 5 hours after it had left Lazada’s computer, it appeared in LBC’s tracking system. And then …..
The Black Hole absorbed our parcel
Today, June 29, the status of our cooler in the parcel is still the same. Both tracking systems show the same result as it showed 3 weeks ago. We inquired at Lazada. NO ANSWER. We asked LBC. They do not have our tracking number in their system. Only possibility: There must be a Black Hole in the vicinity of Alabang. Be careful when approaching Alabang, you may get absorbed and vanish forever.
Fortunately we didn’t trust the system and ordered as Cash on Delivery. But the stale taste remains. Can one trust these systems. What would have happened, if we had paid by credit card?
What is your experience with Lazada when it comes to delivery in the province?
If somebody from Lazada or LBC reads this article, please inform us about the status of the black hole …