WARNING: Do not subscribe to SMART
While the Philippines are getting out of the 3rd world zone an begin to be an emerging country, their biggest telecom company, SMART, behaves like a colonial 3rd world company.
SMART promises services they do not deliver.
Worse, once you subscribe to a postpaid service, they are not able to make sure that you get the bill.
And once you do not pay the bill, you haven’t got, they do not allow you to sleep anymore. This is a clear violation of human rights!
I subscribed to a SMARTbro postpaid package 2 years ago. During the first 14 months everything run smoothly. Each month I got a printed bill delivered to my office and I paid it next day either at PNB or LBC. I can prove this by my own records and SMART’s confirmations of payment.
But suddenly I received no more bills. Two months later SMART started to call and send texts at any hour. They did wake us up at 2:00 AM and 4:00 AM. We could not sleep anymore one full night.
We could not call them back, because their phone numbers had been truncated either on a GLOBE phone or on a SMART phone. Was this intentionally? The courts will decide.
When we could catch a call, because it reached us during daytime, the ladies and gentlemen of the SMART call center told us to pay the bill. What bill? We did not get a bill during several months. They told us to pay the amount of the bill, we received last. Hmm, sorry, I am paid that bill and if there is a new bill, they must make sure that I receive it.
Then they cut our Internet connection. OK, that’s SMART, they are not able to make sure that I receive a bill, but they are on the switch to cut me off. But they still continued to call us at any time during day and night. Always with a truncated phone number, so we couldn’t call back.
And now on June 3, our post-office delivered the first bills. The post-office received this bill on May 30, but SMART claims to be paid until April 15, otherwise they would endorse a Lawyer or Collection Agency.
Today we got another menacing SMS (text). This is enough.
I’ll file complaints against SMART tomorrow. There will be several complaints.
SMART did not only violate several laws and several sections of the constitution of the Philippines, they also violated international human rights.
I really feel sorry. We are promoting tourism in the Philippines since 2007. We have some 170,000 visitors from all over the world each month. If there is a problem, we help tourists and expats to avoid them. At this moment we strongly recommend not to subscribe to any SMART service.
I am willing to pay the correct amount of the services, if SMART is able to deliver a bill to me. They can send a text with the amount to pay or they can send an e-mail. But I am not willing to pay interests of PHP 199.16 and collection fees of PHP 885.62 because SMART is not able to deliver correct bills within a reasonable time-span.
If you have encountered similar problems with SMART, then please click on like.