Airline Passenger Bill of Rights Act

Cancelled and Delayed

1 Response

  1. Arno says:

    Funny thing is, we by accident discovered that Cebu Pacific has changed their flight schedule.
    They are no longer flying to/from here on Tuesdays and Thursdays.

    Three weeks ago we booked flights out of here, on… a Tuesday.
    We received NO notification of any changes in flight schedule about this.
    We went to the office in town and asked them about it, and we were told that “the system had rebooked us on the flight for Wednesday, without consulting us about this first, and -again- without notifying us about the changes.

    When we told them we wanted to fly on Monday instead, we were told that that particular Monday they have a “scheduled flight cancellation”. Really??? What the F is a “scheduled flight cancellation” anyway?

    Oh, and anyway… they are a ticketing office only, so if we want to change our flights, we have to go to the airport and have it done there. And then go back to the office to get our tickets printed and inform them about the changes.

    Clearly the obligation of informing lies with the passengers only.

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