Plan enough reserves
Yesterday we wrote about the air-traffic congestion in manila’s NAIA airport (see here). This morning we got another complaint:
Our Cebu Pacific Flight 5J – 392 domestic flight CGY-MNL was delayed for 45 minutes causing us to miss our international flight. ( See flight details below )
Kindly assist to furnish us a letter to prove to our insurance company of the delay as we paid additional for another new flight. I understand you would have logs of flight arrivals and departures. Your kind assistance is greatly appreciated as there seems to be no customer service for Cebu Pacific. As a Filipino, I am deeply ashamed of this horrendous experience with my fellow foreign tourist of his first Philippine experience.
Cagayan de Oro (CGY) to Manila (MNL)
Departure: 01 May 2012, Tuesday, 1805 H Arrival: 01 May 2012, Tuesday, 1930 H Flight No.: Flight 5J – 392
Looking forward to receiving your letter or advise.
We cannot help you, sorry! We only have access to today’s and yesterday’s flights. Yesterday the situation had been the same
Afternoon flights always collect all the accumulated delays of the morning and mid-day flights. 1.5 to 2 hours delay are normal in the afternoon and evening. Some flights are even cancelled because the plane is stuck somewhere else.
Below the Cebu Pacific Air delays for the flights from CGY to MNL of yesterday:
[Editor’s comment:] It’s nice to see that people think that Silent-Gardens knows everything and can do anything. Sorry we can’t! While nothing changes in NAIA, travelers need to plan ahead, much ahead. We are always flying the day before to Manila. So we do not risk to miss our international flights. A night in a hotel is much cheaper than a missed international flight.