SMARTbro = SMARTmess
About two years ago I subscribed to SMARTbro post paid for 995 pesos per month. Until October last year I got my monthly bill by a guy who brought it to my house and paid the bill next day by bank transfer.
And then no more bills. I wrote SMART, but they did not answer – neither e-mail nor paper-mail seemed to arrive in their offices. A frustrating service to honest customers.
In December they started to call all our phone numbers at any time of the day and also of the night. The phone numbers were always incomplete, so we could not call back.
If we could answer immediately, a stupid call center agent told us to pay our bill. But we hadn’t a bill. How much? They could not tell us.
Now they cut our line! Excellent, outstanding service by SMART. Are they really smart?
SMART has our P.O. Box and street address, but they are not able to send a bill (anymore). And send a bill by text (SMS) to the SMARTbro stick? Unable managers, unable staff.
SMART seems to be another of those Philippine’s companies with a non-existent customer service and staff without training. Noynoying is doing its best to drown the nation. Doing nothing else than asking for money.
I get really angry about these monopoly companies in the Philippines. Customers are like cows and goats to get the milk of but service is a word that does not exist in the vocabulary of these companies.
I won’t file a complaint to feed lawyers but I’ll soon have lunch with Napoleon L. Nazareno, the SMART CEO in person. I am sure sure, we’ll find a solution.